Terms of Use
These Terms of Use (“Terms”) govern your access to and use of ProfieldTech (the “Service”), including our app(s), website(s), and related features. By using the Service, you agree to these Terms. If you do not agree, do not use ProfieldTech.
1) Who can use ProfieldTech
- You must be authorised by an organisation (or admin) to access the Service.
- Some features are role-restricted (e.g., admin/manager/staff).
- We may suspend accounts that violate these Terms or security rules.
2) Accounts & security
- You are responsible for keeping your login details secure.
- Do not share your account. Use your own identity.
- Notify your organisation/admin and support if you suspect unauthorised access.
3) Shifts, rota tasks, and approvals
Shifts/tasks may be posted by an organisation and can be subject to application/acceptance and approval flows. Availability and access can depend on organisation membership (including multi-org membership), roles, or targeted visibility.
4) Clock-in/out & attendance
- Clock-in/out times are recorded to support attendance verification and payroll/admin processes.
- Clock access can be locked until a manager/admin approves the shift/task.
- You must not falsify clock events, timesheets, or notes.
5) Location (optional / permission-based)
If enabled by your organisation and permitted by your device settings, ProfieldTech may capture approximate location at clock-in/out (e.g., latitude/longitude + accuracy) to support attendance verification. Location accuracy varies by device, settings, and signal, and is not guaranteed.
6) Notes
Notes may be stored as part of task workflows. Some organisations may restrict note access (for example, only after clock-out). Notes should not include confidential information unless your organisation permits it.
7) Timesheets & uploads
If the Service supports it, you may upload timesheet proof (photo/video/PDF). You confirm you have the right to upload the content and it does not violate confidentiality, data protection rules, or third-party rights.
8) Compliance documents & certifications
ProfieldTech may store staff documents and certification records (e.g., expiry dates, training names) to help organisations track compliance. Your organisation controls which documents are required and how long records must be retained.
9) Prohibited actions
- Bypassing role restrictions, security controls, or organisation access rules.
- Uploading malware, abusing the Service, or interfering with performance.
- Reverse engineering or tampering with the Service except to the extent allowed by law.
- Using the Service to violate laws, contracts, or third-party rights.
10) Changes & availability
We may update or change features, requirements, or these Terms. Continued use after changes means you accept the updated Terms. We do not guarantee uninterrupted availability.
11) Disclaimers
The Service is provided “as is” and “as available” to the maximum extent permitted by law. We do not provide warranties of merchantability, fitness for a particular purpose, or non-infringement.
12) Limitation of liability
To the maximum extent permitted by law, ProfieldTech and its operators are not liable for indirect, incidental, special, consequential, or punitive damages; or for loss of data, profits, business, or goodwill arising from use of the Service.
13) Contact
For support, see the Help section.
Privacy Policy
This Privacy Policy explains how ProfieldTech collects, uses, and shares information when you use the Service. Your organisation may be the “data controller” for workplace data; ProfieldTech may act as a “processor” depending on the deployment and agreement.
1) Data we may collect
- Account data: name, email, role, organisation membership identifiers, profile photo (optional).
- Organisation/work data: shifts/tasks you view, accept/apply for, approvals, assignments, and statuses.
- Clock data: state, timestamps (started/stopped), and duration.
- Location (optional): approximate location at clock-in/out (lat/lng + accuracy), where enabled and permitted.
- Notes: task notes you create/edit, timestamps of creation/updates.
- Uploads: timesheet proof and/or compliance documents (file + metadata such as name/type/path/upload time).
- Notifications: push notification tokens (e.g., APNs/FCM) and notification delivery events.
- Technical data: basic device/app data needed for security and reliability (e.g., error logs if enabled).
2) How we use data
- Provide Service features (tasks, shifts, approvals, rota views).
- Record attendance (clock-in/out) and support payroll/admin workflows.
- Enable compliance tracking (document/cert expiry).
- Deliver notifications (e.g., new shifts/tasks, approvals, reminders).
- Secure and maintain the Service (fraud prevention, debugging, performance).
3) Push notifications & tokens
If you enable notifications, your device may generate a push token (e.g., APNs/FCM). We store tokens to send messages to your device and may store multiple tokens if you use multiple devices.
4) Location permissions
If location is part of your organisation’s attendance policy, the app may request “When In Use” location permission. You can deny or revoke permission in device settings, but some clock workflows may be limited where location is required.
5) Sharing & access
ProfieldTech is typically used within an organisation. Admins/managers may access staff records relevant to staffing, attendance, compliance, and payroll workflows. We may also rely on service providers to host and deliver the Service.
Within your organisation
Admins/managers can access data needed for shift assignment, approvals, attendance verification, and compliance tracking.
Service providers
We may use cloud infrastructure for database, storage, and notifications. Providers process data only to run the Service.
6) Data retention
We retain data as needed to provide the Service and as required by organisational policy, contracts, or legal/audit obligations. Retention may be configured by your organisation.
7) Security
We use reasonable technical and organisational measures to protect data. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
8) Your choices & rights
- Update certain profile fields where available.
- Control notification and location permissions in device settings.
- Depending on your region (e.g., UK GDPR), you may have rights to access, correct, or delete data—often handled through your organisation.
9) Children’s privacy
ProfieldTech is not intended for children and is designed for professional/organisational use.
10) Changes to this policy
This Privacy Policy may be updated. The “Last updated” date will reflect changes.
Help Center
Quick answers for common ProfieldTech issues: tasks, rota shifts, approvals, clock-in/out, notes, compliance, uploads, and notifications.
Why don’t I see any tasks or shifts? ▾
Why can’t I accept or clock-in for a shift/task? ▾
What does “Attach my location” mean? ▾
How do notes work, and why are they locked sometimes? ▾
How do I update expiring documents or certifications? ▾
I’m not receiving notifications — what should I check? ▾
Timesheet upload failed — what can I do? ▾
Include your device model + iOS version + what you were doing when the issue happened.